For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: WHERE DO YOUR PRODUCTS COME FROM?
A: We scour Europe and beyond for boutique artisanal producers of the highest quality food. Once we’ve found our preferred suppliers, we import directly from the country of origin to our storage unit in Hong Kong. We currently sell products from U.K., Italy and Germany, and adding new producers all the time.
Q: HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCTS?
A: We only sell products that we personally love, which – happily for us – involves a lot of taste testing! All Asiaboxx products are shipped to strict temperature-controlled standards (if required) and stored according to the producers’ own instructions.
Q: DO YOU HAVE A MINIMUM ORDER AMOUNT?
A: Generally no, although we find that many of our customers end up adding more to the cart than they’d first intended! But we offer free shipping when an order amount is HK$400.00 or above.
Q: I CAN’T FIND THE ITEM THAT I WANT. CAN YOU SOURCE THIS FOR ME?
A: We can certainly try. Drop us a line at email@example.com with all the details and we will get back to you later. Please note that custom sourcing may be subject to minimum order quantities.
Q: HELP! I HAVE A DAMAGED ITEM/ITEM MISSING FROM MY DELIVERY. WHAT SHALL
A: We try our best to ensure that all items arrive with you as they left our warehouse. If that’s not the case, please email us at firstname.lastname@example.org and we’ll try to resolve this for you as soon as we can.
Q: HOW DO I FIND OUT MORE?
A: Subscribe to our newsletter to be the first to know what’s new at Asiaboxx! We’ll deliver the latest special offers, expert tips and recipe suggestions direct to your inbox.
Q: MY USUAL PRODUCT ISN’T ON THE WEBSITE. WHAT CAN I DO?
A: If your favourite product is sold out, you can simply send us an email with product detail being in your wish list + quantity etc. After item replenishment, we will inform you immediately and you can buy it accordingly.